Friday Reflection – Feedback

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Someone gave me some positive feedback this week, unasked for and unlooked for and it was really nice to receive. It was at the start of a virtual call before others had joined and it was done very simply, without fanfare but was specific and sincere, it probably took 15 seconds and yet it really buoyed me. So thank you, Dave.  

It reminded me that, I guess like many of us, I don’t give anywhere near enough praise. I think we all know the impact praise has not just on the individual dopamine hit but also on our performance. Gullup undertook a huge survey which showed those individuals who receive regular recognition and praise have increased productivity, engagement, and loyalty, give better service and even have fewer accidents.

Another Harvard Business Review study found that at the retail outlet Best Buy, a 0.1 per cent increase in employee engagement drove $100,000 in operating income in each store. Employee engagement involves many things but the study showed that simple recognition was the single most important factor to increasing their engagement. Conversely, a study of healthcare workers showed that when employees were working for a boss they disliked, not only was their productivity impacted etc but they also had significantly higher blood pressure.

There are many models of how to give praise or feedback. But the two most important for me are that it should be specific and authentic. I read an article that referred to the Big up model where the “Big” stands for the behaviour (that warrants the praise), the I is the impact it has on you, the wider team or the project etc, and the g is the gift of an authentic ‘thank you’. This approach allows everyday things to be praised in a nice and easy way:  “I watched you in that meeting and I thought you handled the situation really well, I learnt a lot from it, thank you.” I know some people find it hard to give praise as it can feel contrived to them, if this is you then remember praise can be as simple as just saying thank you so start there.

The other wonderful thing about praise is that not only does the person who received the recognition usually feel a warm glow in the affirmation that what they do matters, but so does the person giving the praise. After all, what is good is given back.

So with this in mind I will do a thank you of my own to Richard Hiron, I have only ever met him once, and that is virtually yet he always comments on my posts- I really appreciate it, engagement stats are interesting if you work in Marketing but one actual positive comment that shows someone took the time to watch or read the post and then gone out there to comment his far more impact on me, so thank you, Richard, your effort t is not only appreciated but it drives me to improve mind towards others.

Thank you too for watching, I’m going to try and bring up at least one thing to the people around me every day – both at home and at work – can you do the same?