Consistent Service

Hi there, Andy here, and here's my Easy Three on being consistent in delivering brilliant service, consistency being the key!

My first one for my Easy Three is a really simple one.

Know who your customers are and what they want. Whether that be through market research, whether it be through feedback, know who they are and what they want. What is your typical client, your target market average and what do they want from the service you offer? What are they looking for, number one. 

Number two, with that in mind as your core of your customer service setup, be clear that you can set processes policies supply chains, whatever it might be up to deliver what they want. So manufacture yourself around their requirements and make sure that everything you do aims to deliver the service that your customer expects based on your target market average customer.

The last of my Easy Three, so number three of my Easy Three is you must keep checking what your customer wanted. Two years ago could be different to what your customer wants in two years time. Dare I say in this marketplace right now, 2022 what your customer wanted last month could be different to what your customer wants next month. So define it at the beginning, set your policies and processes up around it, but always check that you’re still delivering that and that their needs haven’t changed. And guess what, if their needs change, you’ll go back to step to number two and redefine your policies, and your processes to maintain delivering.

Delivering to them consistently what they expect!

That’s my Easy Three on the consistent delivery of good or great service, thanks for watching!