Consistent Service

Easy 3’s

Hi there, Andy here, and here's my Easy Three on being consistent in delivering brilliant service, consistency being the key!

My first one for my Easy Three is a really simple one.

Know who your customers are and what they want. Whether that be through market research, whether it be through feedback, know who they are and what they want. What is your typical client, your target market average and what do they want from the service you offer? What are they looking for, number one. 

Number two, with that in mind as your core of your customer service setup, be clear that you can set processes policies supply chains, whatever it might be up to deliver what they want. So manufacture yourself around their requirements and make sure that everything you do aims to deliver the service that your customer expects based on your target market average customer.

The last of my Easy Three, so number three of my Easy Three is you must keep checking what your customer wanted. Two years ago could be different to what your customer wants in two years time. Dare I say in this marketplace right now, 2022 what your customer wanted last month could be different to what your customer wants next month. So define it at the beginning, set your policies and processes up around it, but always check that you’re still delivering that and that their needs haven’t changed. And guess what, if their needs change, you’ll go back to step to number two and redefine your policies, and your processes to maintain delivering.

Delivering to them consistently what they expect!

That’s my Easy Three on the consistent delivery of good or great service, thanks for watching!


Leadership Styles

Easy 3’s

Hello there and welcome to my Easy Three on Leadership Styles.

There are tons of them, we we use six here at On Track learning but I know there are many organisations and companies that use a lot more.

Here's my Easy Three on Leadership Styles...

My first one is you don’t have to do a questionnaire to figure out what your style is. Consider situations and think, would I be more like this than that.

It’s quite straightforward, if you’re in the army and you need to be very directive, you could give that a name if you want it to, that’s because there’s command and control. Do you like to be more like that than you would to ask everybody what direction they would like to go in? That’s my first Easy on a Leadership Style. Think about yourself in different situations and think what’s your preference.

The second one is think about other leaders you’ve worked with who you’ve totally disliked and why. Typically they will apply only one style all of the time and that doesn’t always work, and again you don’t need to give the style a name you’ll probably know what you didn’t like about that style and then you need to think about yourself. Think what aspects of what they do, do I want to avoid?

So the first one is have a look at yourself, second one is consider what others do particularly who you didn’t like. 

My third of my easy three about Leadership Styles is, you need them all. There is not one style that works in every situation so don’t pigeonhole yourself as being an Authoritarian leader, a Democratic leader, whatever pigeon holes people want to put you in.

You will have a natural style which you’ll have developed if you listen to my first two Easy’s.

What you need to do is understand when you need to use a style which is out of your comfort zone. That doesn’t mean you shouldn’t use that, it means you probably should. So think about the styles that you struggle with the most. If it’s getting people involved, if it’s being very decisive and leading the way, and consider how you can develop those skills because that will widen your style of leadership.

My Easy Three on the complicated world of Leadership Styles.


Goal Setting

Easy 3’s

Hello there and welcome to my Easy Three on Goal Setting.

Now we use SMART like a lot of businesses do but SMART is five, and I've only got three so I'm going to distill some things down and make it a little bit simpler, hopefully so that anybody can apply it. 

So my Easy Three on Goal Setting is number one, only think two weeks in the future. You might have a longer term goal which is fine but if you think goal setting in two week increments. In two weeks from now what could you have done, that’s my first in my Easy Three on Goal Setting.

My Easy Number Two is how will you know you’ve done it? What will you measure? Will you be more of something? Less of something? Faster or slower? More accurate than?So, how will you know you’ve achieved it, is my Easy Number Two. 

My Easy Number Three is what’s going to stop you doing it starting today? And if you know what those things are, have a plan to defeat them.

In two weeks I want to be two pounds lighter when I stand on the scales, I need to stop eating those blooming crisps and chocolate biscuits that are in the cupboard! If that’s all you have to do, do that, measure it, set the plan, two weeks! Make it simple.

My Easy Three on Setting Goals – achieving them isn’t as easy, but stick at it, every two weeks you will see a difference. You will succeed!