Self Improvement

So I’m told September is Self-improvement month. The aim of self-improvement month is to encourage us to take a look at ourselves, at our own lives and see what we can improve. Clearly that is a good aim and should be applauded. However, we can all fall into a complacency trap, and it is too…

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Many of our fears are just temporary reactions solely of our own making

Happy Friday and welcome to this week’s Friday Reflection’s video produced by Peter Waller, our one and only M.D 👏🏼Grab yourself a coffee ☕️ and 5 minutes to watch Peter reflect on his recent parachute jump (with pictures!), the anxiety and fear it initially caused and how many of our fears are just temporary reactions solely of our own making“It is…

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Four Step Customer Service Approach

Welcome to this week’s edition of our Friday Reflections produced by our Managing Director, Pete Waller“Quality in a service or product is not what you put into it. It is what the customer gets out of it.” – Peter Drucker I’m not someone that goes to the pub often, but on Sunday afternoon I was…

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The Importance of Compliance Training

“Don’t be pushed by your problems. Be led by your dreams.” ― Ralph Waldo Emerson.I find that when we talk about compliance and the importance of health and safety, of risk assessments and safe systems of work, we are often reminded of what happens when things go wrong – these examples are meant to serve as…

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