Consistent Service

Hi there, Andy here, and here’s my Easy Three on being consistent in delivering brilliant service, consistency being the key! My first one for my Easy Three is a really simple one. Know who your customers are and what they want. Whether that be through market research, whether it be through feedback, know who they…

Read More

Problem Solving

“We cannot solve a problem by using the same kind of thinking we used when we created them.” Albert Einstein I was listening to a Simon Senik’s podcast on the train the other day and heard him delight in the story of Lalia Ohlgren with the guest he was interviewing, I thought the story was…

Read More

Defining Values

“When your values are clear to you, making decisions becomes easier.” Roy.E Disney Last Friday we got the team together for our summer BBQ. We are not all based in the office, so it is fabulous to get almost the whole team together, relax, drink and even dance. We did talk about some work stuff…

Read More

Leadership Styles

Hello there and welcome to my Easy Three on Leadership Styles. There are tons of them, we we use six here at On Track learning but I know there are many organisations and companies that use a lot more. Here’s my Easy Three on Leadership Styles… My first one is you don’t have to do a…

Read More